Pikraz (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pikraz.com or make a purchase from us.
Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us and automatically when you use our site.
Information You Provide to Us:
- Personal Identifiers: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.
- Account Information: If you create an account, we collect your username and password.
- Communications: Any information you provide when you contact us for customer service or otherwise communicate with us.
Information Collected Automatically:
- Device Information: We collect information about the device and browser you use, such as your IP address, browser type, operating system, and time zone.
- Usage Information: We collect information about how you interact with our site, including the pages or products you view, the website that referred you, and your browsing actions.
- Cookies & Similar Technologies: We use cookies (small data files stored on your device) to enhance your experience, analyze site traffic, and operate our shopping cart. You can set your browser to refuse cookies, but this may limit your ability to use some features of our site.
2. How We Use Your Information
We use the information we collect for various business purposes, including to:
- Fulfill your orders
- Ship products to you and provide order confirmations/invoices.
- Communicate with you about your order, account, or our products (e.g., respond to your inquiries, send service-related messages).
- Screen orders for potential risk or fraud.
- Improve and optimize our website based on your usage and preferences.
- Market our products and services to you (if you have opted-in to receive marketing communications). You can unsubscribe from these communications at any time.
3. Sharing Your Information
We share your Personal Information with third parties to help us use it, as described above. For example:
- Service Providers: We share your information with companies that provide services for us, such as:
- Shipping carriers (e.g., steadfast, pathao) to deliver your order.
- Email marketing services (if you opt-in) to manage our communications.
- Legal Compliance: We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.
We do not sell your personal information to third parties.
4. Behavioral Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
- You can opt out of targeted advertising by visiting the following links:
5. Your Rights
If you are a resident of certain regions (like the European Economic Area), you have the right to:
- Access the personal information we hold about you.
- Request that we correct or delete your personal information.
- Object to processing or request we restrict processing of your information.
To exercise these rights, please contact us using the details below.
6. Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Order information is kept for at least 4 years for tax and legal purposes.
7. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [privacy@pikraz.com].
